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If there are people who misunderstood each other, in most cases the root is miscommunication. What is the root why people do not listen sometime? The answer might be the way the speaker delivers the message. Why are there arguments? There might be barriers in communication. Commonly, communication is defined as the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. It involves an exchange of thoughts, feelings or ideas. Communication in business therefore is the most important aspect. Fact is that there is communication in the work place. Failure in communication, obviously means failure in business.

Who are involved when we speak about communication in business? Communication requires at least two persons for it to occur. In business communication today, the answer depends on how big the business is, and if it is an offline or online business. In our modern world, however, offline and online business are intertwined. Those offline businesses buy or purchase internet communication software to promote their products and communicate with employees in their branches. These are the persons involved in communicating at work:

Owner/s

The owner or owners must know how to have proper communication in business. After all, this person or these persons are after of gain or profit. He/She or they must be able to spell out their target so that the other persons involved will know what the/she or they really want.

Human Resource/Relations Management Officer (HRMO)

The HRMO must be able to relate well with the owner, personnel and customers. Good management dictates communicating at work with the people around. He/She must see to it that online or offline communication in business is going on.

Workers/Personnel

They are the frontliners and they have direct contact with the clients. Hence, they must really master communication in business well.

Customers

They are the ones who purchase goods. Naturally, if the customers feel that a certain business addresses their needs and that such business was able to make them feel that they are important, they will be loyal that whatever the product the company is selling.

For some businesses, the list of the persons involved might be longer than what is presented here. The bottom line is that it is not the number of workers that count much, big or small, what matters is that communication in business is going on and that it is working effectively.

By: Aidan Camp

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